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Privacy Policy


This Privacy Policy shall apply to your use of the Website located at (the Website). By accessing and using the Website and the services provided via it, you shall be deemed to have read, understood and agreed to the Privacy Policy. If you do not accept this Privacy Policy, you must stop using this Website immediately. Reference in this Privacy Policy to "you" or "your" shall refer to each visitor to the Website, and reference to "we" or "us" or "our" shall be read as reference to Turkish Souq or other Privacy policy

The privacy of your personal data is important to us. This Privacy Policy explains how we collect, store, use and protect details which you provide to us about yourself when using our Website and any other information which identifies you ("personal data").

Please read this Privacy Policy carefully. By using the Website, you confirm that you have read, understood and consent to the use of your information in accordance with the Privacy Policy. You should know that your personal data will not be shared with third parties other than as set out in this Privacy Policy.

1. What personal data do we collect?

1.1 When you use the Website or any service we provide, or otherwise contact or interact with us through this Website, over the phone, by email or in person, you agree and consent that we may collect, store and use personal data that you disclose to us. The personal data we may collect includes your contact information, including your name, delivery address, birthdate, telephone number, email address, your responses to survey questions and any other information which you provide using the forms on our Website or our billing partners' websites, or in order for us to provide a better customer support service for you.

1.2 If you transact on behalf of one or more people other than yourself, you confirm that you have obtained their unconditional consent, in advance, to you disclosing their personal data to us and to our use of their personal data as set out in this Privacy Policy. No personal data is collected when you access the public areas of our Website other than as set out in this Privacy Policy.

1.3 Various technologies may be used on our Website and our applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally, but may, contain a user’s personal data. Examples of such technologies include Cookies.

1.4 A number of places on our Website and our mobile and web-based applications make use of cookies which are essentially small text files that are stored on your computer's hard drive or your user device by your web browser. We can use cookies to identify the owner of a user account and to store articles in a shopping basket during the purchasing process. In other words, cookies help to make our Website or our mobile and web-based applications more user-friendly, more effective and more secure. You may choose to refuse cookies but if you do so, some of the functionality of the Website may no longer be available to you. The cookies we usually use are so-called "session cookies", which are anonymous, not linked to any personal data, and automatically deleted at the end of the visit to the relevant website.

1.5 We collect session cookies because it helps us to:

(a) work out how many times the Website has been visited;
(b) record and analyze what items visitors are likely to click on most, so we can improve the content and layout of the Website. The above applies to all visitors of the Website whether or not they have registered. The information collected is not linked to you as an individual unless you choose to register; and
(c) diagnose problems with our servers and let us better administer our systems.
2. How will we use your personal data?

2.1 We may use your personal data for the purposes of:

(a) personal identification and to carry out credit reference checks;
(b) completing any transactions that you have made through the Website;
(c) passing your personal data to our employees and agents and to third party contractors where necessary to complete any transactions that you have made through the Website;
(d) allowing us to contact you (including by post, phone and email) for customer support services and to verify any claims or requests you make if you use our "contact us" service;
(e) providing you with a personalized browsing experience when using our Website; and
(f) making product improvements to our Website and for our own internal marketing and demographic studies, so we can consistently improve our Website to better meet our visitors' needs.

2.2 We may also use your personal data for purposes Turkish Souq such as:

(a) complying with legal and regulatory obligations and requirements;
(b) researching and developing new products and services or improving existing products and services 
(c) accounting, risk management, compliance and record keeping purposes;
(d) carrying out research, planning and statistical analysis; and

2.3 We may also from time to time use your personal data to send you details (by post, phone or email) and to make recommendations to you about new features, offers, products and services.

2.4 We may monitor use and other traffic patterns in order to optimize your use of the Website and also share non-personal, aggregate statistics (group) data about visitors to this Website with Turkish Souq or third parties, but these statistics will not include information that personally identifies you.

2.5 Your personal data may also be anonymized for use by Turkish Souq for other purposes.

2.6 When using your personal data to contact you for the above purposes, we may contact you via regular mail, fax, e-mail, SMS, telephone or any other electronic means.

3. Disclosure of information

3.1 We will not sell your personal data to third parties.

3.2 We will only disclose your personal data in the situations set out in this Privacy Policy. 

3.3 We may disclose or share your personal data with third parties (including other companies) who provide necessary services to us, such as: (a) service providers and data processors working on our behalf and providing services such as hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc. and (b) our consultants and professional advisers (such as accountants, lawyers, auditors).

3.4 We will also disclose your personal data to third parties in order to comply with legal obligations or industry requirements. This includes disclosures to legal, regulatory, governmental, tax and law enforcement authorities.

3.5 Our Website may have the functionalities to allow you to share your personal data with other third parties such as other users of our Website. You are responsible for your choice(s) and are deemed to have provided consent for any sharing of your personal data in the manner provided by the Website.

3.6 You fully understand and consent that we may transfer your personal data to any location. When doing so we will protect your personal data by ensuring that the recipient is either in a jurisdiction which has data protection laws at a standard equivalent to our own or is contractually bound to protect your personal data.

3.7 In addition to the circumstances described above, we may disclose your personal data:

(a) if required to do so by law, court order or where requested by other government or law enforcement authorities;
(b) where we consider that disclosure is necessary for the purposes of our legitimate interests (without prejudice to your rights);
(c) where substantially all of the Website and/or our assets are acquired, to the purchaser(s) and its(their) advisers in connection with such acquisition to use your personal data on the same basis as we do; or
(d) as permitted by law.

4. Third Parties

This Privacy Policy only applies to our Website and information that we collect from you. Our Website may contain links to other websites which are not owned or maintained by us, including to social networks, geo-location services, web analytics, and other websites. When visiting these third party websites or disclosing your personal data to third parties (including buyers or sellers on our Website), you should read their privacy policies, or ask relevant questions before you disclose your personal data. We are not responsible for the collection, use or disclosure of your personal data by such third parties.

5. Retargeting Technologies

5.1 Our Website and mobile or web-based applications may use retargeting technologies within the internet. This enables us to show our visitors, who were already interested in our shop, our services and our products, advertisement from us on partner websites.

5.2 We also work with other companies who use tracking technologies to serve advertisements on our behalf across the internet. These companies may collect non-personally identifiable information about your visits to our Website or mobile or web-based applications and your interaction with our communications, including advertising.

5.3 Retargeting technologies analyze your cookies and display advertisement based on your past surfing behavior.

5.4 We do not store any personal data about you with this technology.

6. Security

We endeavor to take all reasonable steps to protect your personal data against unauthorized or unintended use, access or disclosure. However, we cannot be held responsible for unauthorized or unintended use, access or disclosure that is beyond our control.

7. Disclaimer

To the maximum extent permitted by law, we shall not be liable in any event for any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any loss of reputation or goodwill suffered as a result of unauthorized or unintended use, access or disclosure of your personal data.

8. Contacting us

8.1 This Privacy Policy sets out in broad terms how we handle your personal data and safeguard your privacy. If you have any question, request or complaint relating to our Privacy Policy, you may contact us.

8.2 All questions, requests or complaints will be evaluated and responded to by Turkish Souq in a timely manner. 

8.3 We may charge you a fee for responding to your request for access to the personal data which we hold about you, or for information about the ways in which we have (or may have) used your personal data. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.

9. Amendments

9.1 We may amend the contents of this Privacy Policy at any time and without notice. We assume no liability or responsibility for any errors or omissions in the content of this Website.

9.2 We reserve the right to modify the Privacy Policy from time to time without notice. The revised terms and conditions will be posted on this Website and shall take effect from the date of such posting. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

10. Applicable law and jurisdiction

This Privacy Policy and any dispute or claim arising out of or in connection with it is governed and shall be construed in accordance with the laws of the State of Qatar, and you irrevocably submit to the exclusive jurisdiction of the courts of the State of Qatar.

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